🔒 Privacy Policy

📋 1. Information We Collect

We collect information you provide directly to us when using Festival Wallet:

• Account Information: Username, email address, and encrypted password when you create an account
• Profile Information: Business name, IBAN (for vendors), and other details you choose to provide
• Transaction Data: Purchase history, ticket information, and wallet balance
• Usage Data: How you interact with our platform, including pages visited and features used

🎯 2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

🔐 3. Data Security

We implement industry-standard security measures to protect your data:

• All passwords are hashed using secure algorithms
• HTTPS encryption for all data transmission
• Regular security audits and updates
• Access controls and authentication mechanisms

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

🤝 4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With Event Organizers: When you purchase tickets, relevant information is shared with the event admin
• With Vendors: Transaction details are shared with vendors you purchase from
• For Legal Purposes: When required by law or to protect our rights
• With Your Consent: When you have given explicit permission

🍪 5. Cookies

We use essential cookies to:

• Keep you logged in during your session
• Remember your preferences
• Ensure the security of your account

We do not use tracking cookies for advertising purposes.

📧 6. Your Rights

You have the right to:

• Access and download your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

👶 7. Children's Privacy

Festival Wallet is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

📞 8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@festivalwallet.com